CallMiner recently announced advancements to its agentic artificial intelligence (AI) framework, interconnecting analytics and automation workflows across the entire platform.
According to company officials, these enhancements transform every stage of customer engagement, making it easier to leverage intelligence from customer interactions to autonomously take action, implement processes, and improve automation decisions.
The advancements comes as CallMiner’s 2025 CX Landscape Report found that 96% of CX and contact center leaders view AI implementation, including generative AI and agentic AI, as a key strategy, up from 87% in 2024. Further, the same number (96%*) agree AI will be key to unlocking the full potential of their employees, up from 90% in 2024.
CallMiner’s McMahon Comments
Bruce McMahon, Chief Product Officer, CallMiner, notes they are a company that believes that every interaction can be fuel for smarter decisions, deeper customer relationships, and measurable business growth.
“By seamlessly linking powerful analytics with intelligent automation through our advanced agentic AI framework, we’re empowering organizations to uncover opportunities, take rapid and relevant action, and continually optimize outcomes— all while enabling employees to focus on higher-value, customer-impacting work,” said McMahon in a statement.
Three Key Improvements
The latest advancements are focuses on three things: improved automated AI analytics; Interconnected analytics and automation capabilities; and enhanced customer engagement. For improved automated AI analytics Call Miner builds on existing proactive discovery capabilities to allow organizations to automatically identify all contact reasons, outcomes, and behaviors— based directly on their own data— with a high degree of accuracy. These updates improve the quality of intelligence and the output of AI analytics, as well as how the platform builds automated workflows from classifications.
Through advanced agentic AI, the CallMiner platform can now automatically create virtual AI agents (voice or chat) in minutes based on use cases identified via automated proactive discovery. The interconnection between the compnay’s agentic AI and intelligence capabilities helps users quickly understand and take action on opportunities for automation. Further, based on continuous monitoring, organizations can identify how virtual agents are performing and make changes as necessary.
As for enhanced customer engagement, organizations can use agentic AI to automatically trigger customer engagement initiatives through CallMiner Outreach. By using automatically discovered triggers to set outreach parameters— or use them as suggestions for human-in-the-loop oversight— customer engagement and survey efforts become faster, more relevant, and more self-optimizing.
AI Translation Available
Additionally, CallMiner is delivering new LiveTranslate capabilities— an AI-powered, real-time translation that enables natural conversations between agents and customers in any language. Fully integrated into the their platform, LiveTranslate removes communication barriers, extends existing staff abilities, and enhances CX.
“Our latest advancements, including LiveTranslate capabilities, equip organizations to meet the demands of today, while anticipating and shaping the future of exceptional CX,” said McMahon. “Through our agentic AI platform, CallMiner is making it easier to instantly and automatically engage any customer, in any language, through human or virtual agents – creating faster, smarter, and more impactful outcomes that drive lasting loyalty and growth.”
These newly announced capabilities were made available in Q4 2025. Learn more about CallMiner here.
