Earlier today, Marketo experienced a complete platform outage. Users were unable to log into the Marketo website in order to access their campaigns during the outage.
The company announced it was aware of the issue at around 7:20 am EDT. Then, at 12:33 PM EDT, the company stated that it “remediated the issue, but are waiting on DNS servers to recognize the changes. We expect most customers to have access soon.”
The company’s CEO Steve Lucas also issued a statement via Twitter at 10:48 am EDT that said, “Resolving DNS issues re: our site and I profusely apologize to everyone. No excuses, just fixing.”
Demand Gen Report reached out to Marketo for comment and received the following response:
“Early this morning, all Marketo web domains experienced access issues with our DNS that affected all Marketo instances. It did not affect product performance. We acted immediately to remediate the issue. While the propagation of the Marketo domain started early this morning, completion will vary depending upon local propagation settings. We expect most customers to have access to the Marketo.com domains shortly.”
Although no official cause was given for the outage, social media comments referenced a failure to renew the company’s domain. The incident caused quite a bit of commentary on social media throughout the day.
