Experience management software company Momentive, formerly known as SurveyMonkey, debuted a new GetFeedback integration with Zendesk. This new solution seeks to unlock access to actionable and comprehensive data to bring a business’s customer experience to a new level.
This integration combines customer feedback from GetFeedback with Zendesk’s customer data to uncover blind spots in customer interactions and create a single source of customer insights. Recent research shows that more than half (61%) of CX professionals say that real-time customer insights are very important, but only a third (32%) strongly believe their current CX solution can meet their needs. The goal is to eliminate gaps in the customer experience with closed-loop feedback collection, so users have a more complete picture of the customer journey.
Key features of the GetFeedback and Zendesk integration are designed to:
- Automatically send surveys after every solved ticket;
- Help users better understand customers with contextual insights;
- Improve every customer support interaction; and
- Empower teams to be informed decision makers.
