COVID-19 Update

Momentive & Zendesk Launch GetFeedback Integration

Experience management software company Momentive, formerly known as SurveyMonkey, debuted a new GetFeedback integration with Zendesk. This new solution seeks to unlock access to actionable and comprehensive data to bring a business’s customer experience to a new level.

This integration combines customer feedback from GetFeedback with Zendesk’s customer data to uncover blind spots in customer interactions and create a single source of customer insights. Recent research shows that more than half (61%) of CX professionals say that real-time customer insights are very important, but only a third (32%) strongly believe their current CX solution can meet their needs. The goal is to eliminate gaps in the customer experience with closed-loop feedback collection, so users have a more complete picture of the customer journey.

Key features of the GetFeedback and Zendesk integration are designed to:

  • Automatically send surveys after every solved ticket;

  • Help users better understand customers with contextual insights;
  • Improve every customer support interaction; and
  • Empower teams to be informed decision makers
A GetFeedback integration with Zendesk has been one of our customers' most-requested features, which makes sense — it’s a natural fit to combine GetFeedback customer feedback data with Zendesk’s customer service data,” said Priya Gill, Vice President of Product Marketing at Momentive, in a statement. “This bi-directional integration solves the problem of stale data leading to bad decision-making by empowering users of both solutions to take swift action with confidence because they have a holistic view of the customer journey and the timeliest data.”