Salesforce announced plans to acquire ClickSoftware, a field service management solution provider, for approximately $1.35 billion.
The acquisition aims to empower Salesforce Service Cloud’s service employees from the contact center to the field to provide more connected, intelligent customer service.
The combination of ClickSoftware’s ability to enable companies to schedule and optimize field service work with Salesforce’s Field Service Lightning offering — which aims to help companies connect their entire service workforce on a single centralized platform — intends to position Salesforce to lead the future of field service, according to a statement from the company.
“Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but [also] drive further innovation with Field Service Lightning to better meet the needs of our customers,” said Bill Patterson, EVP and GM of Salesforce Service Cloud, in a statement. “We are thrilled to welcome the ClickSoftware team to Salesforce.”
The acquisition is expected to close during Salesforce’s fiscal quarter, which ends Oct. 31, 2019. The announcement comes shortly after Salesforce acquired the data visualization company Tableau for more than $15 billion — the company’s biggest deal to date.
