SugarCRM Inc., a time-aware CX platform, has acquired artificial intelligence platform Node.Inc to help users improve their CX performance and predictability across B2B interactions.
The acquisition will expand SugarCRM’s capabilities for marketing, service teams and sales, using Node’s AI to identify signals and automatically forecast expected outcomes, challenges or opportunities with CRM data.
The new combined solution’s capabilities include:
- The ability to identify customer churn so users can refocus and engage them;
- Lead scoring models that predict the likelihood an account will convert;
- Insight-driven forecasting and guidance to secure higher quotas and monitor sales cases;
- Recommendations for add-on products to increase average sale size; and
- Improved customer engagement models that use case routing and contextual data to empower CX professionals.
“Obtaining a high-definition view of your business and customers, from pipeline to forecasting, is all about replacing a fragmented, dated and distorted picture with one that is sharply focused and rich in breadth and depth,” said Craig Charlton, CEO of SugarCRM, in a statement. “Sugar is democratizing AI, ushering in a new frontier in CX with its powerful combination of AI, time-aware and data enrichment, to drive business performance and enable predictability for companies of all sizes.”
