SurveyMonkey, provider of agile software solutions for customer experience, market research and survey feedback, has appointed Ken Ewell as the company's first Chief Customer Officer (CCO). Ewell will help lead and expand SurveyMonkey's customer success, professional services and support teams to enhance value for customers and grow the company's global enterprise business.
Ewell has more than 20 years of experience driving results for companies such as IBM and AT&T. Prior to joining SurveyMonkey, he served as VP of Customer Success at Neustar and SVP of Worldwide Professional Services at Aspect Software.
“Ken is a change agent, a problem-solver and a pragmatic leader who is passionate about developing strong, lasting relationships with customers,” said Zander Lurie, CEO of SurveyMonkey, in a statement. “He will not only make SurveyMonkey more customer-centric but will also play an integral role in representing customer needs in partnership with our product, engineering and design teams as they continue to build on our CX offering, the GetFeedback platform.”