Live Agents Have Less Than 2 Minutes To Engage Site Visitors, Drift Research Reveals
Live agents who connect with site visitors within two minutes of the prospect interacting with a chatbot have…
Blog January 16
Latest In: Conversation Intelligence
Sendinblue Launches New Feature To Help Manage Customer Conversations
Quick Scoop: Sendinblue unveiled a new chat widget, Conversations. Conversations is designed to manage customer communications across all…
Industry News March 29
Five9 Expands Partnership With Invoca To Deliver ‘PreSense’ Tool For Contact Centers
Quick Scoop: Five9 strengthened its partnership with Invoca to offer a joint solution designed to enable real-time data…
Industry News March 23
How Sales Organizations Can Use Data To Quell Economic Headwinds
The economic headwinds that are buffeting businesses have increased in force. In fact, the baseline forecast is for…
Demanding Views February 24
Invoca Enhances Partnership With Five9 To Drive Revenue & Deliver Seamless CX
Invoca, an AI-powered conversation intelligence platform, strengthened its partnership with Five9, a provider of cloud contact center solutions,…
Industry News August 17
3 Effective Tools Sales Teams Need Now
For sales teams across the country, the shift from in-person to online work during to the Covid-19 pandemic…
Demanding Views July 12
Mediafly Acquires ExecVision To Help Close The ‘Insights-to-Performance’ Gap
Mediafly, a revenue enablement and intelligence platform, acquired ExecVision, a conversation intelligence (CI) provider. This marks Mediafly's fifth…
Industry News April 27
Outreach Acquires & Rebrands Canopy.io; Reveals New Enablement & Revenue Intelligence Features
Outreach, an engagement and intelligence platform, acquired revenue intelligence software Canopy.io and rebranded it into Outreach Commit to equip users with sales…
Industry News October 18
Invoca Introduces New Features To Improve CX; Reveals Five9 Partnership
Invoca, a conversation intelligence platform, released a new data visualization dashboard alongside Conversation Review, an interactive call transcript…
Industry News February 10
How To Sell To Your New C-Suite Buyer
While 2020 presented many changes and challenges to the sales process, one key trend to keep in mind as…
Demanding Views January 8
Invoca Announces New App Marketplace & Partner Integrations
Invoca, a conversation intelligence platform, has launched its Invoca Exchange marketplace, which is designed to help user build…
Industry News October 30
Chorus.ai Launches New Capabilities For Analyzing Sales Conversations
Chorus.ai, an AI conversation intelligence platform, unveiled advanced analytics capabilities designed to provide insights into the health of…
Industry News September 3
