Latest In: customer retention

content marketing Customer Advocacy customer experience customer retention customer service Uberflip
3 Ways To Turn Your Customers' Bad Experiences Into Positive Outcomes

3 Ways To Turn Your Customers’ Bad Experiences Into Positive Outcomes

As the saying goes, sh*t happens. But just because bad experiences are part of life doesn't mean they…

Demanding Views March 31
Avionos buyer's journey commerce customer acquisition customer retention Marketing
Avionos Launches New Offering To Help With Customer Acquisition & Retention

Avionos Launches New Offering To Help With Customer Acquisition & Retention

Avionos, a company that helps design and implement marketing and commerce solutions for B2B brands, released Sample Orders…

Industry News April 12
Chili Piper conversion rate Customer Advocacy customer experience customer retention CX inbound Inbound Marketing
Chili Piper Welcomes First Chief Customer Officer

Chili Piper Welcomes First Chief Customer Officer

Chili Piper, an inbound conversion platform, promoted its VP of Customer Success, Gemma Cipriani-Espineira, to its first Chief…

Industry News October 7
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How To Select The Best Collaboration Software For Your Team

How To Select The Best Collaboration Software For Your Team

We can all agree that marketers are having a pretty tough time trying to retain customers during the…

Demanding Views March 12
client management Contentstack customer retention customer retention strategies
How We Achieved 99.999% Customer Retention  During The Pandemic

How We Achieved 99.999% Customer Retention  During The Pandemic

Achieving customer retention, especially during a pandemic, is riddled with speed bumps. As a customer success manager, there are hurdles to jump through and one must…

Demanding Views January 25
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New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…

Industry News November 11
customer retention Demanding Views thought leadership thought leadership content
How To Turn A Thought Leader's Followers Into Paying Clients

How To Turn A Thought Leader’s Followers Into Paying Clients

Thought-leadership marketing can yield incredible results: One survey by Orbit Media found that 53% of firms had increased their company's…

Demanding Views October 2
customer lifetime value customer retention customer success revenue strategies sales
Planning A Customer Journey That Lasts A Lifetime

Planning A Customer Journey That Lasts A Lifetime

Once a purchase order is completed or a contract is signed, it's time to pop the cork and…

Demanding Views March 26
customer retention customer success Rob Belcher SaaS
The Company You Keep: 3 Key Factors For Increasing Focus On Customer Retention

The Company You Keep: 3 Key Factors For Increasing Focus On Customer Retention

Of all the tech company IPOs launched in 2018, including Softbank, Dropbox and Spotify, only one was singled…

Blog February 6
customer advisory board customer community customer retention customer success David Coates Eva Klein Forrester Gillian Farquhar Hubspot Iron Mountain Kevin Joyce Laura Ramos lifecycle marketing nurturing Qlik
Modern Marketers Drive Revenue & Retention Through Post-Sale Nurturing, Customer Communities

Modern Marketers Drive Revenue & Retention Through Post-Sale Nurturing, Customer Communities

One of the best resources available to marketers today is a healthy list of engaged, happy customers. Research…

Industry News November 14
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Act-On Extends Automation Capabilities Beyond Acquisition Marketing

Act-On Extends Automation Capabilities Beyond Acquisition Marketing

Marketing automation provider Act-On Software has released new brand marketing and customer marketing capabilities designed to extend the…

Industry News April 22
customer engagement customer experience customer intelligence customer retention Walker
Walker's Customer Intelligence Platform

Walker’s Customer Intelligence Platform

Walker is a customer intelligence technology and consulting firm offering solutions designed to help B2B marketers achieve their…

Solution Spotlight August 11
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