Latest In: automation tools

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Salesforce Releases New Innovations For Service Cloud 360

Salesforce Releases New Innovations For Service Cloud 360

Salesforce enhanced its Service Cloud 360 offering with two new sets of automation and digital contact tools designed…

Industry News September 9
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ZoomInfo Enhances Workflows Solution For Greater Operational Efficiency

ZoomInfo Enhances Workflows Solution For Greater Operational Efficiency

ZoomInfo, the business contact and intelligence platform, unveiled an enhanced version of its Workflows solution, which aims to…

Industry News April 7
artificial intelligence automation tools chat bots
The Importance Of (More) Responsiveness During Disruptions

The Importance Of (More) Responsiveness During Disruptions

Disruptions to business operations are rarely welcomed as they increase uncertainty and confusion. Whether it's a global pandemic…

Demanding Views April 2
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New Research: Unfit CRMs Costing Companies $5.5M Each Year

New Research: Unfit CRMs Costing Companies $5.5M Each Year

Forty-eight percent of sales professionals believe their CRM systems are unfit for purpose, as customer churn is costing…

Industry News March 9
artificial intelligence automation tools engagement metadata
AI Won't Take Your Job

AI Won’t Take Your Job

While it's safe to say computers will never be human, marketers are worrying about their job security as…

Demanding Views February 5
automation tools customer retention customer service intercom support leaders workflows
New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…

Industry News November 11
automation tools B2B marketing B2B marketing automation platform business intelligence Callidus Software Certify Data Systems demand generation healthcare information technology LeadFormix SaaS SaaS-based tools

Certify Data Systems Adopts Callidus LeadFormix For Marketing Automation

Callidus Software last week announced that it has closed an agreement with Certify Data Systems to adopt Callidus'…

Industry News April 2
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