Intercom Launches Two-Way SMS & New Bot Features
Intercom, an engagement OS platform, released three new capabilities — Intercom SMS, Custom Actions and Custom Objects — to…
Industry News June 27
Latest In: intercom
Intercom Launches New Engagement OS Support Tools To Modernize & Increase Internet Traction
Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better…
Industry News March 23
New Research: Orgs Need Sales Intelligence Tools For Successful Digital Buyers’ Journeys
Covid-19 touched virtually every area of our lives and, while its impact on our personal lives is receding,…
Blog June 23
Buzzworthy B2B: The Latest News & Trends From May 2021
Welcome back to Demand Gen Report‘s blog series: Buzzworthy B2B. We’ve spent the past month watching the latest…
Blog June 2
Balancing Internal Collaboration & Relevancy To Optimize Chat-Based Engagement
Chat-based engagement provides companies with a customizable platform that delivers more personalized customer experiences while streamlining operations, increasing…
Industry News February 3
New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021
According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…
Industry News November 11
Intercom Launches Conversational Support For Enterprises
Intercom, a customer relationship platform, has launched 20+ new features to deliver enterprise-grade efficiency to support teams, boost their…
Industry News August 12
Intercom Conversational Support Funnel Aims To Revamp Customer Support Services
Intercom, a conversational relationship platform (CRP), launched its Conversational Support Funnel, a framework that aims to help customer service teams…
Industry News July 15
Intercom Inbox Aims To Improve Customer Communication Management
Intercom‘s Inbox is designed to enable sales and support teams to host all of the information and tools…
Solution Spotlight August 5
Chatbots 2.0: Marketers Leveraging Automated Conversations Throughout The Buyer’s Journey, Tying In ABM
Chatbots have become more commonplace in B2B, as buyers expect more conversational engagement with brands. In fact, it…
Industry News April 17
Intercom Launches Bot To Answer FAQs, Accelerate Customer Service
Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers' most…
Industry News October 15
Intercom Expands Custom Bots Offering With Video Capabilities
Intercom's latest release, Video Bots, aims to combine the personalization of video with the automation of bots to…
Solution Spotlight September 14
Resources
Events & Webinars
Why B2B Marketing Teams Need To Think BRAVE
February 19, 2025
Demystify Your GTM Strategy With The 9 “Cs”
February 12, 2025
Building Predictable Pipeline With Matt Heinz
February 5, 2025
Creating Effective Brand Messaging That Drives Revenue
January 29, 2025
